Frequently Asked Questions

Bank cards (Visa, MasterCard), MIR, SBP, e‑wallets, CloudPayments, and installments. Choose the method at checkout — access is delivered instantly after payment.

Low prices, great support, instant delivery, and activation guarantee. We help with installation and resolve issues quickly.

Immediately after payment. You will find the download link and activation key on the purchase page.

Check the installation guides in the documentation. If that does not help, contact support on Telegram @xsSUPPORTonline and we will respond quickly.

See our Refund Policy. Digital goods have special rules — please read them beforehand.

Yes. Select the language in the top‑right corner — all documentation will be in the selected language.

If you have lost your order data, please contact our support and indicate:

• mail used for purchase

• approximate date and order amount

We will try to help restore access to the product, if technically possible.

If the order was placed through an account, the history is available in your personal account.

When purchasing without registration, information about the order is sent to the email specified during checkout.

We recommend saving emails with order details.

If you made a mistake in your email, please contact our support as soon as possible.

In most cases, we can adjust the address before delivery of the goods.

Once the item has been shipped, changing your email may not be possible.

Registration is not required.

You can place an order without creating an account - all order data will be sent to the specified email.

On your bank statement, the payment may appear under the technical or legal name of the payment provider.

This is standard practice and does not affect the status of the order or receipt of the goods.

Wedo not charge additional commission from our side.

However, your bank or payment system may apply its own fees, which we have no influence on.

If the card currency is different from the payment currency:

• the bank or payment system performs the conversion

• the internal bank rate is used at the time of the transaction

Because of this, the total amount in the statement may differ slightly from the price on the website.

Payment is possible in currencies available on the website at the time of placing the order.

If the currency of your card differs from the currency of the order, the bank will automatically convert at its own rate.

Available payment methods are displayed at the checkout stage.

We support several payment methods so that buyers from different countries can choose the most convenient option.

The range of available methods may vary depending on the region and currency.

After updating the simulator, we recommend:

1. check for product updates

2. reinstall the module according to the instructions

3. make sure that you are using the current version of the simulator

If the problem persists, contact our support, we will suggest further actions or check with the developer for information.

Yes, most products support updates.

Updates are released by the developers and may include:

• bug fixes

• performance improvements

• adaptation to new versions of the simulator

The timing and frequency of updates depend on the specific developer.

System requirements are indicated on the page of each product.

They may differ depending on the complexity of the module and the simulator used.

We recommend that you carefully read the requirements before purchasing.

If the product has not yet been activated, please contact our support as soon as possible.

We will consider replacing the product.

If the key has already been activated, a return or exchange may not be possible.

As a rule, digital goods and keys are not transferable to third parties after activation.

This is due to manufacturer licensing restrictions.

The ability to install on multiple devices depends on the specific product and the manufacturer's license terms.

In most cases, the product is intended for use by one user.

We recommend that you read the product description before purchasing or check this point with support.

First of all, make sure that:

• the key is entered without extra spaces

• selectedcorrect region and platform

• product corresponds to the simulator version

If the key still does not activate, contact our support and indicate:

• purchased item

• activation error text

We will check the key and help you solve the problem.

As a rule, additional verification is not required.

However, in some cases, the payment system or bank may request confirmation of the transaction (for example, 3-D Secure or one-time code).

This is a standard security measure designed to protect the buyer.

In most cases, the goods are delivered automatically immediately after successful payment.

If this does not happen:

1. check your email (including your Spam folder)

2. make sure that the payment actually has the status “successful”

If the goods have not been received, contact our support, indicating:

• mail used for payment

• date and amount of payment

We will definitely check the situation and help.

The payment may be rejected for reasons beyond the control of the store, for example:

• restrictions from the bank

• insufficient funds on the card

• anti-fraud system triggered

• regional restrictions

• temporary technical failures

In this case, we recommend trying another payment method or contacting the support of your bank.

Yes. All payments on the site are processed through reliable payment systems.

We do not store bank card data - all information is transmitted directly to the payment provider via a secure connection (SSL).

The refund procedure may take up to 7 banking days. Each payment system has individual deadlines:

CloudPayments: 3-7 banking days
Stripe: instantly
PayPal: instantly
Heleket: 1-3 business days

We recommend that you familiarize yourself with our returns policy